Pricing and Billing FAQs

Do I have to pay sales tax?

You have to pay sales tax if you are shipping to Rhode Island, but currently there is no sales tax for online orders shipping to other US states. For international orders, you may be charged VAT upon delivery. Please note that VAT, duty, and other customs related fees are NOT included in your order total, and are not charged by our company. These fees may be due upon import and are the responsibility of the recipient.

What currency are prices listed and charged in?

All prices are listed in US Dollars, and your total will be charged in USD. International customers should consider this when calculating costs and order value. Your bank may charge conversion or exchange fees on your transaction.

I have a question on my charges.

Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

I need a copy of my receipt/invoice.

Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).

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